Frequently Asked Questions

A smurf account is a secondary League of Legends account used by experienced players. Players create or buy smurf accounts to:

• Play at a different rank than their main account
• Try new champions or roles without risking their main rank
• Play ranked with friends at different skill levels
• Start fresh with new placements and MMR

Smurf accounts are level 30 and ready for ranked play. Many professional players use smurf accounts for practice. Learn more about smurf account safety.

After an approved payment, available account credentials are shown on your order page and a delivery email is sent. A payment review or stock issue can delay delivery. If you're waiting:

• Use Track order to check your order status.
• Check your spam/junk folder for the delivery email.
• Contact us with your order ID if you need help.

Yes, once you buy the account it will be yours until the end of time. No one else will ever have had access to your account other than us at AussyELO. And, we have never in our long and storied history gone back and stolen a single account. It just doesn't make sense when we have such an efficient leveling process and a loyal customer base.

Buying a LoL account from AussyELO is safe when you follow best practices:

• Change the password immediately after purchase
• Change the email address to your own
• Buy from sellers with lifetime warranties
• Use accounts responsibly (no toxic behavior or scripts)

Our site uses SSL encryption and Stripe for secure payments. Once you change the email and password, the account is completely yours. Read our complete safety guide.

Qualifying account purchases include a lifetime warranty with a one-time replacement for verified problems caused before delivery, including eligible bans for account purchase or third-party leveling before purchase. Keep the account in its original region, change the supplied password, verify or change the linked email, and enable two-factor authentication wherever available. Provide your order details, working credentials and proof of a ban within 30 days of the incident. Actions after delivery, including cheating, toxic behavior or sharing the account, are excluded. Read the Refund and Account Warranty Policy.

Contact support with your order details, working credentials and proof of the ban within 30 days of the incident. We will review eligibility for a one-time replacement under the account warranty. Check warranty eligibility or start a warranty claim.

Our Discord is the best place to get around-the-clock help with issues related to orders, your account, or just a place to hang and talk gaming.

We accept payments from Visa, Mastercard, Discover, and American Express. We also accept almost all currencies. If you are having trouble placing an order with your preferred payment method, contact us on Discord.

Yes! Use coupon code SEASON16 at checkout for a discount on League of Legends accounts.

Some accounts store Blue Essence inside Champion Capsules and other loot. Open the Loot tab in the League client (the chest icon in the top navigation bar), then open any capsules and disenchant the champion shards inside. This will add the remaining Blue Essence to your balance, bringing it up to the advertised amount.